My Evening at Brown’s Social House in Kits

March 5, 2009

So I feel compelled to write about my experience at Brown’s Social House last weekend.  Now, it was the first and only time I’ve been to the Kits location, and I admit I didn’t have any food, but I just want to talk a little bit about the service I received.

I spent a week planning my girlfriend’s 30th birthday, and surfed around a bit for a good spot to host the celebration.  I invited about 15 people with the assumption that 8-10 would show up.  I knew I wanted to have the event at around 8pm (so people who didn’t want to eat wouldn’t feel pressured to order dinner), and I wanted to pick someplace that would be really condusive to socializing and maybe having a few appetizers with drinks.

I decided on Brown’s Social House because it was a good location for our friends to get to, it got dynamite reviews for atmosphere and staff, and wasn’t too expensive.  Everything was in place down to the smallest detail.  I admit I obsessed a bit because the last thing I wanted to do was ruin someone’s 30th birthday.  Turning 30 is grounds alone for a ruined day, anyway.

That’s when I realized I’d forgotten one small-little-itsy-bitsy-minute-almost microscopic detail:  I didn’t make a reservation.  Oops.  I can’t take me anywhere.

I didn’t think it would be a big deal.  I thought everything would work out.  My girlfriend trusted me to make sure everything ran smoothly.  Hmmm….

So we arrived at about 7:15 to make sure we didn’t miss anyone.  The place was absolutely busting at the seams.  There wasn’t a table to be had anywhere.  I started to get that sinking feeling in my stomach, naturally.  I was pretty sure we were going to have to get a booth at Denny’s and all bring flasks.

So we explained the situation to the staff.  They seemed pretty calm in relation to me (but so would an air traffic controller in a blizzard).  They said most of the tables were reserved (the one we really wanted, in particular).  So they seated us on the heated patio and said they would do some manuvering to make sure they could accomodate our party.

They went out of their way to make room for us in the back, got our drinks, and were really adamant about updating the status of our request.  After about 30 minutes a gentleman came back and said he had found us a spot, and hoped it would be OK.  He took our half-consumed drinks and led us to our table.  That’s when I saw the angels…

It was probably the best table in the house.  A 10 seater booth right near the washrooms and servers station.  I could see sunshine and heavenly lights radiating from it.  I feel like the whole staff had surrounded the table with their arms extended welcoming us to the spot.  It was absolutely perfect.  They said it was no problem at all, but I imagine it took a little creativity to secure such a desirable table.  We sat down and it was one of the most comfortable booths we’d ever been in.

So our guests began to file in, 10 in all, and the staff was excellent.  The servers cheerful and friendly, helpful to a fault, and absolute naturals as what they do.  It was just the right kind of service for our event.

With the labour shortage and constant turn-over experienced in a restaurant, it’s difficult to find that perfect consistency.  They made our evening outstanding.  I’d have to say it was one of the best experiences I’ve ever had.  Under the circumstances, it could have been a lot worse.

So my girlfriend had a wonderful evening, I didn’t have to move any of my books off the couch, and we all went home happy.  Now it’s never appropriate to judge a place on one visit, but they earned my respect and certainly another visit.  Next time I’ll have some food and report back.  If the food is half as good as the accomodation, I might just make it my official go-to hang.

Brown’s Social House

2296 W 4th Ave, Vancouver
Tel: 604-733-2420

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